Refund Policy
Last updated: 25 July 2026
In brief: Monthly members can cancel any time (no refunds for time already used, but no further charges either). Lifetime and Monthly members get our 30-Day Profit Guarantee. And regardless of any of the above, you always keep your rights under Australian Consumer Law.
1. Monthly membership cancellations
You can cancel your Monthly membership at any time by emailing preemiyumstats@gmail.com. There are no lock-in contracts. When you cancel:
- You will not be charged again after your current billing period ends;
- Your access continues until the end of the billing period you've already paid for;
- We do not provide partial refunds for the unused portion of a current billing period, except as required under Section 3 below.
2. Lifetime membership
Lifetime membership is a one-time payment for ongoing access, with no recurring fees. As it's a single payment rather than a subscription, there's nothing to "cancel" — but the 30-Day Profit Guarantee below still applies if you're a new member.
3. The 30-Day Profit Guarantee
New Monthly and Lifetime members are covered by our 30-Day Profit Guarantee: if your account isn't in profit after 30 days of following our picks (assessed as set out below), we'll refund your membership payment.
- Eligibility: new Monthly and Lifetime members, for the first 30 days from your join date.
- Measurement period: your results from your first tracked pick to day 30, measured against our publicly logged results on this website.
- Stake sizing: assessed on a consistent 1 unit = 1–2% of bankroll stake across all picks in the period, in line with our published staking guidance. Betting outside this range, or only following some of our picks selectively, may affect your eligibility.
- How to claim: email preemiyumstats@gmail.com within 7 days of your 30-day mark with your join date and a record of the bets you placed following our picks.
- Processing: approved refunds are processed to your original payment method within 5 business days of approval.
This guarantee is a promotional offer on top of your standard consumer rights — it doesn't reduce or replace any right you already have under the Australian Consumer Law (see Section 5).
4. Outside the 30-Day Profit Guarantee window
Because our Service provides analysis and commentary rather than a guaranteed financial outcome, we don't offer refunds based on betting results outside the 30-Day Profit Guarantee period described above. Sports betting carries an inherent risk of loss, and no service can guarantee winning outcomes over any given stretch of time.
5. Your rights under Australian Consumer Law
Nothing in this policy limits your rights under the Australian Consumer Law. Our services come with guarantees that cannot be excluded, including that they will be provided with due care and skill. If our Service fails to meet a consumer guarantee, you may be entitled to a remedy, which may include a refund, depending on the circumstances. This policy does not exclude or limit those rights.
6. How to request a refund
To request a refund under this policy — whether under the 30-Day Profit Guarantee or the Australian Consumer Law — email preemiyumstats@gmail.com with your name, the email address used to join, and the reason for your request. We aim to respond to all refund requests within a reasonable time.
7. Payment processor disputes
Monthly payments are processed by Stripe and Lifetime payments by Square. If you dispute a charge directly with your bank or card provider (a "chargeback") without contacting us first, please note this can delay resolution — we'd always prefer the chance to sort things out directly.